Refund policy

Our policy lasts 24 hours. If 24 hours have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, this is because all of our jewelry pieces are custom-made to order, and once the production starts we can't cancel or refund the order.

Several types of goods are exempt from being returned. All Customized Jewellery cannot be returned.

To complete your return within the first 24 hours, we require a receipt or proof of purchase.

The design of our Arabic Name Necklaces is created using our fonts, we are not obliged to share the design prior to production.


Once your return is processed, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


To return your product, you should contact us at and we will schedule a pick-up accordingly.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.